How do I know the order I placed was completed?
After you have placed the order, we will send you an automated confirmation email. If you do not receive this confirmation, please check your spam folder.
What are my responsibilities as a Family Finder Project administrator?
You may read about the responsibilities of a Family Tree DNA Project administrator in the GAP Guidelines.
How many administrators should I have?
Eventually your project should include more than one administrator. This is to help ensure that if for some reason (vacations, health, etc.) you are unable to administer the project, it will still have someone to [...]
How can I determine if a group member has signed and returned a release form?
You can determine if a project member has signed and returned their release form on the GAP - Member Information page. To do so: Sign in to your GAP account by entering your Project Administrator username and [...]
How many kits can I order at a time?
You can order up to five kits at once using the Project Administration New Member Order page of your GAP (Group Administrators Page). If you need more than ten kits, please contact our sales department.
May I add additional administrators and co-administrators to my project?
Yes, you may add additional administrators or co-administrator to your project. Please follow these steps. Tell him/her about FamilyTreeDNA and DNA Group Projects. Have him/her read through the GAP Resources. Ask him/her to agree to [...]