Payments & Refunds

Ordering a Test

You may learn more about each type of test we offer with our Beginner's Guide to Genetic Genealogy. When placing an order online, you may pay via credit card (Visa, Mastercard, American [...]

How do I order a printed copy of my certificate?

Family Tree DNA has certificates for three products: mtDNA, standard Y-DNA STRs, and Y-DNA SNPs (haplogroups). You can print a certificate from your myFTDNA account for FREE. If, however, you would like us to ship [...]

How do I pay for an order?

When placing an order online, you may pay via credit card (Visa, Mastercard, American Express, Discover) or Paypal. If you prefer to pay via US check or US money order, please contact customer service.  We [...]