Ordering a Test
You may learn more about each type of test we offer with our Beginner's Guide to Genetic Genealogy. When placing an order online, you may pay via credit card (Visa, Mastercard, American [...]
How do I order a printed copy of my certificate?
Family Tree DNA has certificates for three products: mtDNA, standard Y-DNA STRs, and Y-DNA SNPs (haplogroups). You can print a certificate from your myFTDNA account for FREE. If, however, you would like us to ship [...]
Do I have to order a Y-DNA or mtDNA test to use the Family Finder test?
No. You may order our autosomal Family Finder test, mtDNA tests, and Y-DNA tests separately.
How do I pay for an order?
When placing an order online, you may pay via credit card (Visa, Mastercard, American Express, Discover) or Paypal. If you prefer to pay via US check or US money order, please contact customer service. We [...]
I agreed to a DNA test and someone else paid for the test (3rd Party Payment). Now, I have changed my mind about allowing them to access my results. May I block their access to the account? May I remove my results from the database?
Yes. We can remove your results from our database. You may also restrict access to your account. To do so, you need to repay all other parties in full. This includes tests paid through a [...]
Is it possible to pay for an upgrade or additional test on someone else’s kit?
Yes. You may pay for an upgrade on someone else's kit. The kit owner must first agree. Our customer service will help you contact the kit owner. They will also help with billing. Please use [...]