Why has this kit been listed on the Pending Shipment to Lab page for so long?

Kits that have not been paid will remain on the Member Reports Pending Shipment to Lab page. Kits will not be shipped to the lab until complete payment is received.

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How do I know the order I placed was completed?
How do I know the order I placed was completed?
What are my responsibilities as a Family Finder Project administrator?
What are my responsibilities as a Family Finder Project administrator?
How many administrators should I have?
How many administrators should I have?
How many kits can I order at a time?
How many kits can I order at a time?
How can I determine if a group member has signed and returned a release form?
How can I determine if a group member has signed and returned a release form?
May I add additional administrators and co-administrators to my project?
May I add additional administrators and co-administrators to my project?
How do I know which of my members have tested with the Genographic Project?
How do I know which of my members have tested with the Genographic Project?
What do the colors for the Y-DNA results chart headings mean?
What do the colors for the Y-DNA results chart headings mean?
As an Administrator, how will I communicate with my project members?
As an Administrator, how will I communicate with my project members?
As a Group Project Administrator, what are ways that I can reach out to potential project members?
As a Group Project Administrator, what are ways that I can reach out to potential project members?
Why is all or part of the text from my surname project’s Public Website on the myHeritage DNA page?
Why is all or part of the text from my surname project’s Public Website on the myHeritage DNA page?
How do I add information to my project’s Public Website?
How do I add information to my project’s Public Website?
How do I check on the status of a test listed in Pending Lab Results?
How do I check on the status of a test listed in Pending Lab Results?
How do I show or hide my email as the Group Administrator?
How do I show or hide my email as the Group Administrator?
How many projects can a person belong to?
How many projects can a person belong to?
Are there guidelines for Family Finder Projects?
Are there guidelines for Family Finder Projects?
How can I view my project’s member passwords?
How can I view my project’s member passwords?
How do I sign in to the Group Administration Page (GAP)?
How do I sign in to the Group Administration Page (GAP)?
Why is the same kit listed more than once in Pending Lab Results?
Why is the same kit listed more than once in Pending Lab Results?
In what languages are the myHeritage project pages available?
In what languages are the myHeritage project pages available?
What do the different letters on my project members’ kit numbers mean?
What do the different letters on my project members’ kit numbers mean?
On the Genetic Distance page, why am I unable to compare a project member to others in the project?
On the Genetic Distance page, why am I unable to compare a project member to others in the project?
What do the colors for the marker results on the Y-DNA Colorized chart mean?
What do the colors for the marker results on the Y-DNA Colorized chart mean?
May I post my project members’ results on an external website?
May I post my project members’ results on an external website?
What if a member forgets his or her password?
What if a member forgets his or her password?
As a group Project Administrator, who can view my contact information?
As a group Project Administrator, who can view my contact information?
Where is the Country of Origin entered for a participant? What does “Unknown Origin” mean?
Where is the Country of Origin entered for a participant? What does “Unknown Origin” mean?
When should I use the Join Authorization page to send an email?
When should I use the Join Authorization page to send an email?
Someone is in my Group Project who should not be, how do I remove him?
Someone is in my Group Project who should not be, how do I remove him?
I have a new member but I don’t see him in the member list, why?
I have a new member but I don’t see him in the member list, why?
What will happen if I require a join request?
What will happen if I require a join request?
If I do not respond to a Join Request within 48 hours, what will happen?
If I do not respond to a Join Request within 48 hours, what will happen?
If I require Join Requests, how often should I answer them?
If I require Join Requests, how often should I answer them?
What are the advantages and disadvantages of Join Requests?
What are the advantages and disadvantages of Join Requests?
When are kits sent to the lab?
When are kits sent to the lab?
Why are there kits listed on the Pending Shipment to Lab page of my Group Administration Page (GAP)?
Why are there kits listed on the Pending Shipment to Lab page of my Group Administration Page (GAP)?
If I order multiple kits, do I have to pay for them all at once?
If I order multiple kits, do I have to pay for them all at once?
I do not wish to pay for the test, but the bill should not go with the kit. How do I bill a third party?
I do not wish to pay for the test, but the bill should not go with the kit. How do I bill a third party?
What happens when I am ready to retire as Group Administrator?
What happens when I am ready to retire as Group Administrator?
Who can start a Family Finder Project?
Who can start a Family Finder Project?
What is the difference between a Surname Project and a Family Finder Project?
What is the difference between a Surname Project and a Family Finder Project?
What is a Family Finder Project?
What is a Family Finder Project?
What is the Group Administration Page (GAP)?
What is the Group Administration Page (GAP)?