If, after searching for an answer to your question in this FAQ you still need clarification, FamilyTreeDNA’s Customer Service Representatives are happy to answer any questions that you may have. Please submit a request for assistance using our Contact Us Form so that an agent can prepare an appropriate, researched response.

Please note: Email from our team may automatically route to your spam folder so please check there periodically if you haven’t received a response. Most emails receive a response in 24-48 hours; however, more complicated issues may take longer.

We strive to answer contact form requests with as complete an answer as we can give. Please be aware that if you send multiple messages about the same issue or re-reply to your original email before we respond, your messages will get pushed to the back of our queue as they are treated as newer messages.