Family Ancestry Survey – Frequently Asked Questions
Surveys help us improve our products and build new features. They can also [...]
FamilyTreeDNA Dashboard
The FamilyTreeDNA dashboard is where you can access all of your test results, tools, and [...]
What is a Relevant Match?
A "Relevant Match" as stated in the Family Tree DNA release form is one of the following: [...]
What is FamilyTreeDNA’s relationship with MyHeritage?
FamilyTreeDNA's state-of-the-art lab processes DNA tests for MyHeritage.
How do I sign in to my account at FamilyTreeDNA?
You may sign in to your account from the FTDNA Sign In page. Enter your kit number and [...]
Will you analyze health information? Will you allow insurance companies to have access to any information?
No. Family Tree DNA does not sell clinical or diagnostic tests. Our tests are for [...]
I am considering testing with a company that uses your lab. Does FamilyTreeDNA certify or screen projects and affiliates? Should I consider their use of the FamilyTreeDNA lab an endorsement of the company by FamilyTreeDNA?
FamilyTreeDNA neither certifies nor endorses groups or organizations that choose to act as resellers of [...]
If I transfer my lab results to FamilyTreeDNA and then decide I no longer want to be in your database, will I be able to remove my results?
Yes, it is your DNA. You have the right to ask us to remove your [...]
What is FamilyTreeDNA’s relationship with these companies: African DNA, DNA Ancestry and Family Origin, DNA World Wide, iGenea?
Each of these companies has a testing partnership with FamilyTreeDNA. At FamilyTreeDNA, we provide DNA [...]
Who owns and runs FamilyTreeDNA?
FamilyTreeDNA's President and CEO is Bennett Greenspan. Our Vice President of Operations and Marketing is [...]
What is FamilyTreeDNA’s policy on email and phone customer service time?
If, after searching for an answer to your question in this FAQ you still need [...]
Why can’t I access or order a certificate for this test?
Family Tree DNA has certificates for three products: mtDNA, standard Y-DNA STRs, and Y-DNA SNPs [...]
When should I use a genetic testing service?
You should use a DNA test to help solve genealogy puzzles. The exact problem decides [...]