Replacement DNA Test Kits
What is a Replacement DNA Test Kit Replacement DNA Test Kits are kits that are [...]
After I return the kit, how long will results take?
As of September 23, 2020, the following tests have delays in normal turnaround times: Big [...]
FamilyTreeDNA Test Process
All of our kits go through the same basic process once we have the sample [...]
DNA Test Kit Instructions
Your DNA kit includes instructions for collecting your DNA sample (available in many languages) and [...]
DNA Processing Consent Form
The DNA Processing Consent Form is included in the FamilyTreeDNA sample collection kit. This form [...]
I have ordered a test. How soon will my account show the test’s pending status?
The pending status and an estimated results date will be shown after your order is [...]
You are rerunning my test. Does this mean I need to submit a new DNA sample?
In most cases, we will not need to request additional samples. This is only necessary [...]
How do I order additional tests?
You may order additional tests or upgrades online through your myFTDNA account on the Order [...]
Will I get results through the mail?
No. Family Tree DNA is an online product. You can access your results through your myFTDNA account. [...]
How do I order a kit?
Once you have chosen a test, you can place your order through the Family Tree [...]
Are you rerunning my results?
If it is more than a week past the target date without our posting your [...]
May I test the DNA of a child? Is there a minimum testing age?
You must be at least 18 years of age to participate or otherwise provide your [...]
What are weekly test batches? When do batches close?
FamilyTreeDNA processes order payments and kits transitioning to our laboratory in weekly batches. Batches are [...]
When I order an upgrade, do you need a new sample? How will I know if you are sending a new kit?
Most of the time, the DNA extracted from your original test kit is enough for [...]
I lost my kit. What do I do?
Should you accidentally misplace or destroy your kit, please use our contact form to submit a [...]
I know that the group administrator for a project has violated the GAP Guidelines. Who do I tell?
If you discover that a group administrator or co-administrator has violated the GAP Guidelines or [...]
I have been sick. Will this affect the sample?
Most illnesses will not affect your DNA and therefore will not affect your ability to [...]
Where do you upload (post) my results? How will I know when you upload them?
Once the results of your tests are complete, we will upload them to your myFTDNA [...]
Why aren’t my results back? What has caused the delay?
If it is more than a week past the target date without your results being [...]
My kit was missing a swab or a vial when I received it. How do I get a replacement?
If you are missing a swab or vial when you receive your kit, please contact us and be [...]